Compass Coach Travel – Caveat Emptor
Sadly, there are many coach operators in Northern Ireland who are operating illegally – and dangerously! Don’t place yourself, your family or your friends at risk by using them.
Businesses involved in bus or coach transport are required to employ a holder of a Certificate of Professional Competence in Passenger Transport (international if operating in the RoI). Some do not. Bus and coach drivers are required to hold a D or D1 driving licence specifying that they may drive for hire or reward. Some do not. These qualifications entail the passing of both written and practical examinations. Operators are required to be licensed by the Driver and Vehicle Agency. Some are not.
Between January and March 2012, a random sample of 483 Vehicle (including buses, minibuses and coaches) in Northern Ireland, were checked by Officers of the Driver and Vehicle Agency for roadworthiness defects and traffic offences. Of these, 22.6% were issued with a prosecution or prohibition notice regarding a serious roadworthiness defect and / or a serious traffic offence.
Compass Coach Travel – Accreditations
A reasonable price and / or personal recommendation are not alone safe grounds on which to base your decision on which coach hire provider to employ. The regulations outlined exist for the safety of passengers. No responsible operator will be upset if you ask to see the following:
- Certificate of Professional Competence
- see ours
- Road Service Operator’s Licence
– see ours
- Driving Licence – see ours
- Motor Insurance – see ours
- Public Liability Insurance – see ours
- Quarterly Safety Inspection – see ours
- Daily Safety Checklist - see ours
- Vehicle Test Certificate - see ours
And just in case, despite our thorough servicing schedule and checks, a breakdown should occur:
We are members of the AA's Minibus Rescue Service. This covers urgent roadside repair or provision of a vehicle to facilitate onward travel of passengers to their destination.
Compass Coach Travel – Terms & Conditions
In all our dealings with customers, we have always relied on mutual trust and respect to ensure that operations have run smoothly and to the benefit of both consumer and provider. And this approach has resulted in good customer relations in every case.
However, occasionally we have been asked for our terms and conditions, so we have come up with some ground rules which we outline below.
Bookings arranged by phone, email etc. are held for an agreed length of time (5 days unless otherwise agreed) pending receipt of the first part-payment, normally amounting to one third of the total price for the job. Upon payment, a receipt is made out and will be handed over or sent out on request.
Payment of the balance is expected on the day of travel. Again, a receipt is completed and supplied. In the case of official bodies, an invoice can be raised and payment can be deferred and made retrospectively.
Cancellations made more than 28 days prior to the date of the proposed journey will result in a full refund of the first part-payment. More than 21 days, 75% refund. More than 14 days, 50% refund. More than 7 days, 25% refund. However, in practice, unless I have turned away other business since the booking was made (and you’ll have to trust me on this!) a full refund will be made. To date I have not retained any part-payments where bookings were cancelled.